Because I am a member of the Sabres Blue and Gold Club (the paying season ticket waiting list), I was offered the opportunity to purchase a mini-pack this season. A mini-pack is good to have because you get first dibs at the regular season tickets and the opportunity to buy playoff tickets in the event the Sabres make it to the playoffs (fingers crossed).
The story is too long and WAY too boring to tell, but the process of actually GETTING the mini pack has been one of the most irritating things in the history of the world. I won’t bore you with the details, but in my short experience, NOTHING has gone smoothly when dealing with the Sabres box office. It’s a total clusterfuck over there. After several WEEKS of frustrating non-communication with them, I got my credit card statement today and realized that, to my great surprise and horror, no tickets had been purchased.
Again, the story of how I got to this point with them is boring, but to put my level of distrust with the Sabres ticket office into perspective I can tell you that it never ONCE occurred to me that my problem could be solved over the phone today. My experience dealing with them over the phone has been so horrendously unhelpful, that I didn’t even consider calling the Sabres box office. I hopped right into my car and drove to the arena to kick some ass.
A quick word about me: I’m not a very feisty consumer. I am a Minnesotan after all. Civility and politeness are extremely important to me. It’s not in my nature to pitch a fit when I feel I am getting poor service; HOWEVER, every once in a while I get a bee in my bonnet. This usually happens when I feel a line has been crossed into the territory of THIS IS NOT RIGHT. I never raise my voice, and I try to be mindful of the poor person who has the unfortunate job of dealing with a pissed off Katebits, but on the rare occasion when my hackles go up I am an unmovable beast. I was fully prepared to stage a sit-in in the Sabres offices today. I was ready to declare war. The level of customer service I have received from the Sabres has been RIDICULOUSLY bad, and I’M NOT GOING TO TAKE IT ANYMORE.
So, I arrived at HSBC Arena, and I went storming into their ticket service area armed with righteous rage and a cauldron of boiling oil to throw on them in case they tried to put up a fight…….and then the very nice lady behind the counter solved my problem in about twenty seconds. Seriously. It was comical how quickly my ABSOLUTE RAGE dissolved into warm fuzzy feelings of Sabre-y happiness. The tickets are coming. My credit card will be billed. All is well.
The Sabres really need to pull it together with how they run their box office. It’s not right to be so discombobulated when dealing with a fanbase that loves the team so dearly. At every stage of my experience I have been left feeling totally unsure about the transaction. I feel like I am throwing my money into a black hole and hoping it turns into Sabres tickets. I think I’m an excellent Sabres customer and all I really ask from the box office is that they are clear in their communications with me- but the bottom line is, I love the Sabres much more than I hate their box office, so I am stuck.
On my way into the arena I was prepared to dramatically overturn office furniture in a display of my mighty fury, and one minute later, on my way out, I stopped and paused to look at the giant picture mural and thought to myself, “I’m in the arena. Hockey is coming back. It’s almost here. It’s almost here. It’s almost here. Hooray!”
The happiest dumbest happiest customer in the world.