One of my biggest frustrations as a Sabres customer last season was how the Sabres box office handled my mini-pack order. Basically, at some point last summer, I got on the phone with the Sabres, put in an order for hundreds of dollars worth of tickets, and then MONTHS later, after freaking out that somehow the entire order had been lost, I suddenly got a pile of tickets in the mail. I never got an invoice or any explanation of how the cost broke down per game- nothing. I just got tickets and a a ticket shaped “receipt” that said “total charge= x” I thought is was a pretty lame system.
(The other story I like to tell about the Sabres and their inability to behave like a normal 21st century business is the story of when I tried to change my address with them. First, I scoured their website trying to find a place to update my information, and when that failed, I called them up. I was told that they could NOT change my address online or over the phone. They needed my change of address in writing. Like, on a piece of paper. My two choices were to drive down to the arena and write my new address on a change of address form, or MAIL them my new address. I wound up hand writing a note that said, “My name is Katebits. My new address is blah blah blah,” and putting it in an envelope and mailing it to them via the US postal service. With a stamp. It was incredibly redonk.)
Because of my experience last year trying to get a mini-pack, I knew to brace myself for a rocky clerical road in regards to my season tickets. When I authorized the Sabres to charge to my credit card over the phone on Monday I did so with a stern reminder to myself. “Now Kate,” I warned, “the Sabres ticket office seems to be run using the technology of 1953. You should NOT waste any energy worrying about invoices or receipts. You should just have faith that everything will more or less work out.” (“Blind faith” is kind of a staple of the Sabre fan’s arsenal, isn’t it?)
Imagine my pleasant surprise when I received a hand printed envelope from the Sabres today. Could this possibly be the elusive, and heretofore presumed non-existent ticket invoice? It WAS! No way!
But still, I had to laugh at the stodgy old Sabres. Here is what the Sabres call a “reservation receipt”.
I blacked out all of the valuable info, you identity stealing stalker-y types.
I believe that this is the original of a carbon copy receipt, hand printed on a three-year-old (at least) form. It has a perforated edge on the top, which leads me to believe that somewhere at the Sabres box office they have a yellow (or pink) carbon copy of this receipt in a file cabinet. It’s possible that, for now, this is the only evidence in existence that I spent thousands of dollars on season tickets. I assume that eventually in the process things MUST become computerized, but even at this early stage, this is pathetically hilariously quaint.
They really ARE using 1950s technology!